Refund Policy
Effective Date: February 19, 2026
1. General Policy
All subscription payments (monthly and yearly) are final and non-refundable.
We do not provide:
- Partial refunds
- Prorated refunds
- Refunds for unused time
- Refunds for failure to cancel
2. Cancellation Requirement
Users must cancel inside their dashboard prior to their renewal date. Failure to cancel before renewal results in automatic charge.
3. Suspension & Abuse
Accounts suspended or terminated for spam violations, abuse, legal risk, or chargebacks are not eligible for refunds.
4. Non-Use
Failure to use the platform does not qualify for refund.
5. Exceptional Refunds
Refunds may be issued at our sole discretion for:
- Duplicate charges
- Verified fraudulent transactions
- Billing errors
5A. List Vault Marketplace Transactions
List Vault marketplace rentals are generally treated as final once licensed, except where we determine a refund or reversal is appropriate.
- We may reverse or refund a rental for duplicate payment, verified fraud, misuse, legal risk, or internal marketplace enforcement.
- Marketplace reversals may also reduce or block related seller earnings and payouts.
- Submitting a payout request does not guarantee seller payout timing if a hold, dispute, or appeal is active.
6. Chargebacks
Before filing a dispute, you agree to contact [email protected].
Improper chargebacks may result in:
- Immediate termination
- Permanent ban
- Collections action where applicable