Privacy Policy

1. Overview

eKnoxx ("Company," "we," "us," or "our") is a brand operated by Zofia Ventures, LLC. We provide email automation, cold outreach, marketing automation, transactional messaging tools, and identity graph enrichment services globally.

This Privacy Policy explains how we collect, use, process, and protect information.

By using eknoxx.com or any related services ("Services"), you agree to this Privacy Policy.

2. Information We Collect

A. Information You Provide

• Account registration information
• Email lists uploaded to the platform
• Campaign content
• Billing information (processed via Stripe and payment processors)
• Support communications

B. Automatically Collected Information

• IP address
• Device/browser information
• Cookies and tracking technologies
• Usage behavior
• Email open/click tracking data
• Log data

C. Identity Graph & Enriched Data

Our platform may include:

• Enriched contact data
• Third-party aggregated data
• Behavioral scoring
• Publicly available data
• Licensed third-party datasets

We do not guarantee 100% accuracy of any enriched or third-party data.

3. How We Use Information

We use data to:

• Provide and operate the Services
• Process transactions
• Monitor abuse, spam, and compliance
• Improve deliverability and system performance
• Enforce Terms of Service
• Communicate service updates

We do not sell customer-uploaded data.

4. Email Data & User Responsibility

Users upload and control their own contact data. You represent and warrant that:

• You have lawful basis to process and contact individuals.
• You comply with CAN-SPAM, GDPR, CASL, and all applicable laws.
• You honor unsubscribe requests.

We provide unsubscribe and suppression management tools, but compliance remains your responsibility.

5. Data Accuracy Disclaimer

Due to the nature of aggregated and third-party data sources, we make no representations or warranties regarding the completeness, reliability, or accuracy of Identity Graph or enrichment data.

Use of such data is at your own risk.

6. Cookies & Analytics

We use cookies and analytics tools (including Google Analytics and similar technologies) to improve performance and measure engagement.

You may disable cookies in your browser settings.

7. Data Storage & Security

We implement commercially reasonable safeguards. However:

• No system is 100% secure.
• We do not guarantee absolute security.

8. Data Retention

We retain account data while your account is active and as necessary to comply with legal obligations or resolve disputes.

Accounts terminated for abuse may have data retained for fraud prevention and compliance.

9. International Users

We operate globally. By using the Services, you consent to data processing in the United States and other jurisdictions.

10. Age Restriction

Services are intended for users 18 years or older.

11. Changes to Policy

We may update this policy at any time. Continued use constitutes acceptance.

12. Contact

[email protected]